FAQ
Q:Does your jewelry fade or change?
A: No! our jewelry is tarnish free and fade resistant! Check out our 24 hour water test on instagram!
Q: I have sensitive skin will your jewelry irritate it?
A: Nope! SBC was created by someone who suffers from sensitive skin our main goal was to create QUALITY jewelry for an affordable price!
Q: Does your jewelry contain nickel or lead?
A: Our jewelry is nickel, lead free and hypoallergenic!
Q: What material is your jewelry made of?
A: All of our jewelry is made of Genuine 925 Sterling Silver & Genuine 14K E-coated Coated Gold Vermeil!. These options give you Fashionable everyday durability at an affordable price!
Q: Will your jewelry turn me green?
Heck no! never!
Q: Whats your shipping cost?
A:Free shipping on all orders $40+!
Flat rate $3.99 for orders under $40 for U.S customers
All other rates are calculated according to your shipping address!
SHIPPING
We ship worldwide and process orders daily shipping to the United States takes:
1-3 business days with standard shipping
1-2 business days for expedited
Canada shipping 1-2 weeks
International Shipping- via DHL or UPS
international packages may be subjected to duties and taxes and are determined by local authorities!
HOW DO I KNOW WHERE MY PACKAGE IS?
SBC provides tracking numbers for all orders sent via email and text message you can always stay updated with your gems!
DO YOU DELIVER TO P.O. BOXES?
yes!
ALL DELIVERIES ARE CONTACT FREE
unless you note to require a signature!
if you missed your delivery you will have 15 days to catch it after 15 days the package will be returned to us. (this is very uncommon).
RETURN OR REUND POLICY
if your purchase comes broken or injured in any way we will exchange the item! RINGS AND MADE TO ORDER ITEMS CANNOT BE RETURNED, REFUNDED OR CANCELED. All sales are final for these items.
if the item has been worn we cannot exchange or accept the returns.
refunds must be done within 15 days of delivery date!
HOW REFUNDS AND EXCHANGES WORK
Refunds: A refund of your full amount minus a $3 restocking fee <3 Please note that incorrect ring sizes do not count for exchanges or returns DUE TO COVID.
HOW DO RETURNS WORK?
Please contact SBC at Shastablueco@gmail.com for all return inquires we will provide a return slip via email!
SBC PRIVACY POLICY
all information is never shared
